Privacy Policy

Rio Global Industries ("we," "us," "our") is operated by Omnimac Trading FZC, a company registered in Ras Al Khaimah, United Arab Emirates. This Privacy Policy explains what personal data we collect through this website, how we use it, and the rights you have over it.

1. What We Collect

We collect personal data only when you actively provide it to us — primarily when you submit an inquiry, request a quote, or send us CAD files or engineering drawings via email. This may include:

• Your name and job title
• Company name
• Email address and phone number
• Technical files (CAD models, drawings, specifications) and the information contained within them
• Any other information you choose to include in your message to us

We do not use cookies, tracking pixels, or third-party analytics on this website. We do not collect any personal data automatically through your use of this site.

2. How We Use Your Data

We use the information you provide solely to:

• Respond to your inquiry and provide manufacturing quotes
• Coordinate design-for-manufacturability (DFM) review with our certified manufacturing partners
• Manage the ongoing business relationship, including order fulfilment, invoicing, and support
• Comply with legal and regulatory obligations, including export control and customs requirements where applicable

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Sharing Your Data

Technical files and order details are shared only with the specific certified manufacturing partner(s) directly relevant to fulfilling your quote or order. We require our manufacturing partners to treat all client files and data as strictly confidential. We do not share your data with any other third party except where required by law.

4. Data Retention

We retain your personal data and technical files for as long as necessary to fulfil the purposes described above, including any ongoing business relationship, plus a reasonable period thereafter to comply with legal, accounting, or reporting obligations. You may request deletion of your data at any time, subject to any overriding legal retention requirements.

5. Your Rights

If you are located in the European Union, United Kingdom, or another jurisdiction with data protection laws granting you specific rights, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details below.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data and technical files against unauthorised access, loss, or misuse, both in our own handling of information and in our expectations of manufacturing partners we share it with.

7. International Transfers

As a company operating across the United Arab Emirates, United Kingdom, and Spain, your data may be processed in any of these jurisdictions in the course of fulfilling your inquiry or order. Where personal data is transferred from the European Economic Area or United Kingdom to the United Arab Emirates, we take appropriate steps to ensure an equivalent level of protection, including reliance on the European Commission's Standard Contractual Clauses or comparable safeguards with the relevant recipients where required.

8. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, contact us at contact@rioglobalindustries.com.